Zurich Insurance Group (Zurich) is ramping up the transformation of its global business to meet the rapidly changing needs of consumers, launching a new unit to expand digital services worldwide and create a more intimate connection with its customers and partners.

The Global Business Platforms unit will be headed by current APAC CEO Jack Howell as of Jan. 1, 2021. Over the last four years, Mr. Howell has expanded and transformed the business in APAC and advanced Group innovation by focusing on customer needs. He has demonstrated vision and the ability to translate this into innovative services.

Ericson Chan will spearhead the planning, development and operation of the technology functions and online ecosystems as the newly appointed Group Chief Information and Digital Officer. Mr. Chan is currently CEO of Ping An Technology.

Mario Greco, CEO of Zurich Insurance Group, said:

"This is a groundbreaking step in reaching our goal of becoming our customers' preferred insurer. As lifestyles change globally, consumers seek personalized, convenient and transparent interactions. Zurich continues to launch innovative offerings to meet the demands of our customers and partners for a fully digital and streamlined experience."

Beyond the younger generations who have long valued the convenience of online services, demand has broadened significantly in recent months throughout our customer base. Jack has significant experience in insurance and is skilled at launching innovative products and services, and Ericson brings a passion for fintech and using emerging technology to deliver what people want. This is the perfect combination to bring extra momentum to our customer-led strategy."

Source: zurich.com